This page is designed to help you navigate the choices available and direct you towards the quickest and easiest way of getting help. Please select option that closely matches your need today. If you are having trouble finding an appropriate option, please call the practice reception.
0191-300-9631 / 0191 513 0884

I need advice on various health conditions

Click here for NHS Health A-Z
I wish to improve my health condition eg: Back Pain or any musculoskeletal or joint pains, Anxiety, Depression, Mental Health
Health A-Z

I need advice for my child

Click here for our Childhood Illness App
The App, which is also available as a 64-page booklet, has been created by the Washington Locality in association with NHS Sunderland Clinical Commissioning Group (CCG)
Childhood Illness App
Click Here..

Is it an Emergency?

Always call 999 for an emergency situation

Call 999

If you are in any doubt, suffering chest pains or serious risk to life, then call 999 immediately. Do not wait to ask the surgery or send emails or contacts through this portal.

eConsult

Contact your doctors through eConsult to get advice for your problem now
Click here to go to the eConsult page
eConsult

Flu can be very unpleasant for children. They have the same symptoms as adults – including fever, chills, aching muscles, headache, stuffy nose, dry cough and sore throat lasting up to a week.

It’s a real worry when children become ill. Understandably, we don’t want to take any risks. Parents and carers can now find NHS advice at their fingertips to help look after their children’s health. ‘Looking after your child’s health’ is an important NHS guide for parents and carers of children aged 0-5 year.

The NHS Child Health app gives easy to understand guidance on childhood illnesses, recognising when your child is unwell, and advice on when and where to seek further treatment.

www.urgentoremergency.co.uk/child_health.html

Children often get a high temperature (a fever) when they are poorly. If the child’s temperature is above 37.5 degrees centigrade (or if you don’t have a thermometer but you think your child has a temperature), try to lower it as follows:

  • Make the room cooler by turning off the fire and opening the window.
  • Take off the child’s warm clothing.
  • If your child is in bed only a sheet is needed while the child is hot.
  • Give plenty of cool drinks.
  • Some children find sponging with tepid (cool but not cold) water soothing.
  • If your child still feels hot, or is miserable, give Paracetamol. Give the higher but correct dose as prescribed on the packet. Repeat every four hours if necessary to a maximum of four doses in 24 hours.
  • If your child does not improve after taking Paracetamol, contact the doctor.
  • You will not make your child worse if you take him/her in a pram or car to see the doctor. Sometimes the fresh air makes feverish children feel better.
  • Cervical Smears
  • Flu Clinics
  • General Health Checks
  • Lifestyle Advice
  • Travel Vaccinations

The following travel vaccines are available free on the NHS if your GP practice is signed up to provide vaccination (immunisation) services.

  • Polio (given as a combined Diphtheria/Tetanus/Polio jab)
  • Typhoid
  • Hepatitis A

These vaccines are free because they protect against diseases thought to represent the greatest risk to public health if they were brought into the country.

Newly Pregnant?

If you are newly pregnant and had two home positive tests, you will not need further confirmation from the practice. You may be asked to book in with a GP or booked directly with the midwife based on your individual needs.
If you prefer a midwife/GP appointment about your new pregnancy, please fill an eConsultation.

Some patients will ask the Practice/GP to carry out services that do not come under the Practice’s NHS Contract and are classed as Non-NHS services. This work will incorporate a fee that is payable by the patient. The service is delivered at the discretion of all individual GPs.

Please ask our Reception for the fees associated with these services.

The NHS does not pay for some of the services we provide.

These include:

  • Private Sick Notes
  • Insurance Forms
  • Holiday Cancellation Forms
  • Medical Reports
  • Fitness to Travel Certificates
  • Private Prescriptions
  • Passport Signing
  • Some Vaccination Services

Our fees for these services, which are in line with BMA approved national guidelines, are displayed in the surgery.

We are in the process of ensuring our services are the best for young people. If you have any comments on our services, good or bad please let the Practice Manager know.

What makes a good online consultation?

Please read this eConsultation guide prior to filling the form. NOT all conditions are suitable for eConsultations. If your condition does not fit in the list below, you may be asked to make a routine appointment.

  • Acid reflux (below age 50)
  • Constipation (Under 50 years, over 12)
  • Contraceptive pill- advise if you know your height, weight, blood pressure and  any Sexual health problems
  • Diarrhoea (Under 50 years, over 12)
  • Eczema
  • Erectile dysfunction
  • Hair and Sweat gland problems
  • Medication queries
  • Memory problems (for initial work up)
  • Mild anxiety, panic attacks
  • Onward referral request (e.g. Specsavers/podiatry)
  • Pruritus
  • PV discharge
  • Subfertility, Referral for Sterilisation,  Vasectomy
  • UTIs

What about everything else?

For items not on the list above, it is likely you will need a more routine appointment.  Please contact the reception team on 0191-516-3940 to arrange.