Book/Cancel Appointments

Appointments

Appointments can be booked up to 2 weeks in advance. You can arrange your appointment in the following ways:

  • by telephone
  • calling into the Surgery in person
  • Online Appointment Booking

We aim to ensure that GP appointments are available within 48 hours, although this may not be with the GP of your choice. We may however, be able to offer you an appointment much sooner that 48 hours.

Please note: If you request an appointment with a particular GP it may mean that you have to wait longer.

If you think your problem is urgent and cannot wait until the next available appointment, please tell the receptionist. You may be asked for an outline of your problem so that you can be allocated an appropriate appointment.

Long Appointments

If you have a lot to discuss, please advise the receptionist when making the appointment so that you can be given a longer appointment. This avoids delays to other patients.

The usual appointment duration is 10 minutes, which is suitable to deal with one major problem or a few minor issues. If the Doctor feels that they cannot deal with all problems, they may offer you a further appointment.

Cancellations

If you wish to cancel an appointment, please inform us as soon as possible so that the appointment can be given to someone else. You can also cancel your appointment with the online service. Please click on the ‘Book / Cancel Appointments icon at the bottom of this page.

Saturday Morning Appointments

In partnership with other local practices, we offer Saturday Morning Appointments at Seaham Primary care Centre. Please speak to our Receptionist who can book the appointment for you.

Home Visits

Home visits are at the discretion of the doctor and are for patients who are medically unable to attend the surgery. Remember, the doctor can see four patients at the surgery in the time it takes to do one home visit.

If your problem is urgent we will ensure that you receive attention the same day, so please try to come to the surgery if possible. However, if you are seriously ill and cannot attend the surgery, you can request a home visit by telephoning 0191 5130884, wherever possible before 10.30am. The receptionist will ask you for details of your illness to help the doctor assess the urgency of the visit.

Telephone Advice

If you would like to speak to a Doctor but do not feel you need to be seen, we can organise a telephone consultation with one of the GPs. This can be organised through the Receptionist.

Chaperones

Here at Byron Medical Practice we always aim to treat patients in a comfortable and safe environment with dignity and respect, to ensure that you receive the best possible care.

All patients are entitled to have a chaperone present for any consultation if they wish, this could be for a discussion, examination or procedure if they feel this is necessary.

The chaperone may be a family member or friend or it can be a member of the clinical staff or administration staff. 

Waiting Times

We would normally expect that patients are seen within 30 minutes of their appointment time, we will always try to keep patients informed if we are running late so that you can re-book your appointment if necessary.

In return we ask you to:

  • Appreciate that waiting times may be beyond our control, for example if the doctor is called out in an emergency or at times of peak demand
  • Attend morning surgeries whenever possible
  • Attend punctually for appointments
  • Appreciate exact time for consultation cannot be ensured
  • Avoid calling for home visits immediately before or during evening surgery times except in an emergency
  • Cancel if you are unable to attend and re-book your appointment if desired.